Privacy Policy
This Privacy Policy explains how we collect, use, disclose, and protect your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. By using our Site, contacting us, or engaging our services, you consent to the practices described in this Policy.
1. Our Commitment to Your Privacy
We are committed to:
- Being transparent and responsible in managing your personal data
- Ensuring reasonable security measures are in place
- Complying with all PDPA regulations
- Using your information only for legitimate business purposes
- Allowing you control over your personal data
2. How We Collect Personal Data
We may collect your personal data when you:
- Request a quotation for countertop, natural stone, or tile installation services
- Register your warranty after project completion
- Engage us for site measurements, fabrication, or installation
- Visit our website or social platforms
- Subscribe to newsletters or marketing updates
- Contact us via phone, WhatsApp, email, or online forms
- Participate in surveys, promotions, or campaigns
- Are referred to us through designers, contractors, or business partners
3. Types of Personal Data We Collect
a) Personal Information
Name
Email address
Mobile number
Address (for site visit, delivery, or installation)
Project information (layouts, measurements, renovation details)
Warranty registration information
Any information you voluntarily provide
b) Automatically Collected Data
When you use our Site, we may collect:
- Device and browser details
- IP address
- Pages viewed, time spent, and navigation behaviour
- Cookie identifiers
- Referring and exit pages
- This helps us improve the performance and relevance of our Site.
4. How We Use Your Personal Data
Your data may be used for the following purposes:
- To provide quotations for countertop, natural stone, and tile installation works
- To process orders, fabrication, delivery, and installation
- To manage appointments, site visits, or after-sales support
- To register and verify warranties
- To improve our Site and enhance user experience
- To respond to enquiries, requests, or complaints
- To send service updates, newsletters, or promotions (opt-out available)
- To conduct customer service reviews and internal analytics
- To comply with regulatory, safety, or legal requirements
5. Sharing Your Personal Data
We do not sell your personal data.
However, we may share your information in these situations:
a) Service Providers
We may engage third parties who assist with:
- Stone fabrication and installation
- Tile installation teams
- Delivery and logistics
- IT and website support
- Marketing and analytics
These providers only use your data to perform tasks on our behalf.
b) Renovation Business Partners
When you request quotations or collaborate through your interior designer or contractor, we may share relevant data required to fulfil your project.
c) Legal Requirements
We may disclose data to regulatory bodies or law enforcement when required by law.
d) Business Transfers
In the event of a merger, acquisition, or restructuring, your data may be transferred as part of business assets.
6. Public Submissions
If you submit testimonials, reviews, or photos of completed projects, you acknowledge that such content may be used for marketing purposes.
To request removal, email contact@stoneworks.com.sg.
7. Use of Cookies
We may use cookies to:
- Analyse website traffic
- Improve user experience
- Provide personalised content or adverts
- You may disable cookies, but this may affect Site functionality.
8. How We Protect Your Data
We take reasonable security steps—including administrative, physical, and electronic safeguards—to protect your personal data from loss, theft, misuse, or unauthorised access.
However, no digital transmission is fully secure, and we cannot guarantee absolute security.
9. External Links
Our Site may contain links to external websites.
We are not responsible for their privacy practices and recommend reviewing their policies separately.
10. Your Rights Under PDPA
You may:
- Request access to your personal data
- Request corrections of inaccurate information
- Withdraw consent at any time
- Request deletion of data that is no longer necessary
- Opt out of marketing communications
For any requests, please email:
📩 contact@stoneworks.com.sg
Verification of identity may be required.
11. Data Retention
We retain personal data only as long as necessary for:
- Providing our services
- Legal or regulatory compliance
- Business or operational requirements
- When no longer needed, data will be securely disposed of or anonymised.
12. Children
Our services are not intended for children under 13, and we do not knowingly collect their data.
13. Updates to This Policy
We may update this Privacy Policy periodically.
Revisions will be posted on our Site with the updated effective date.
14. Contact Us
For questions, requests, or concerns regarding this Policy:
Stoneworks Projects Pte Ltd
📧 contact@stoneworks.com.sg
📍 Singapore